The key skills held by our staff are customer service, the ability to develop rapport over the telephone and a high level of knowledge about the legal requirements and scope of debt recovery work.
Our in-house training program for our customer service officers in debt recovery, and the more technical skills is intensive, and we do not require new employees to possess these skills when they start with us. We do require, however, that new team members have a calm, reassuring telephone manner. They need to be organised and maticulous in their work. They need to be a team player and to understand our role in our client’s businesses.
In our experience, we have no trouble in finding the right people to fit our team. Employees are attracted to us by our flexible, family friendly structure, our regional location, our reputation in the industry and our customer service focus.