OUR PEOPLE

MCC boasts a remarkably stable staff with a near zero staff turnover.

MCC is an employer of choice.

This solid base provides an unparalleled level of service to our clients and their
customers. Our debt collection specialists are dedicated to their division, and have an intimate knowledge of their clients’ requirements and expectations.

We invest heavily in our recruitment process to ensure we get the right calibre of personnel. We also dedicate time and resources to training and performance management using the 3R principles of Recognition, Reward and Retention.

Fostering this culture of professional development within a fun and enjoyable
workplace ensures that we are always an employer of choice. This means that our client’s
staff develop strong working relationships with MCC staff and this means smoother and more
effective partnerships.

Local Knowledge – Outstanding Results

ANTHONY RIVAS

MANAGING DIRECTOR & CHIEF EXECUTIVE OFFICER

Mr. Anthony Rivas is Chief Executive Officer of the Company., effective 6 July 2016. Anthony Rivas comes to Collection House Limited with over 25 years’ experience in the area of Credit and Collections, and extensive international experience in three continents. Anthony has served as Managing Director of Australian Receivables Limited since July 2015, after joining the company in 2013 to oversee operations and then being promoted when the Founder and CEO retired.

Anthony joined NCO/EGS in 2011, and led the Mexican operations for the company as Vice President of Operations. Here he was responsible for five facilities across Mexico, including collection agents, visitor agents, field attorneys and legal services. During his tenure, Anthony and his team nearly doubled “per collector” recoveries, whilst reducing operating waste and achieving double digit EBITDA. In addition, Anthony and his team managed world-class client relationships in roll rate management, front line collections and secondary to “dead reserve”, for clients such as AMEX, Citi-Banamex, Toyota, Volkswagen, Scotia, and Telmex. Prior to joining NCO/EGS, Anthony worked and consulted in India, Australia, UK, and the USA. His accomplishments included: ‘ Assisting companies to bring purchased debt portfolios to India for the first time ‘ Vice President of Operations/Training for Global Vantedge (an OSI company) in the USA and India.

KRISTINE MAY

DIRECTOR/SECRETARY

Kristine has been with the Group for more than 14 years. She has extensive financial and general management experience gained in her tenure with the Group, along with previous public company experience with Allied Mining & Processing Ltd as the Financial Controller and Company Secretary.

She is responsible for all aspects of the Group’s financial management including reporting, planning and analysis, taxation, and investor relations. Kristine holds a Bachelor of Business (Accounting, Banking & Finance) from QUT, is a Chartered Accountant, and is a member of the Australian Institute of Company Directors.

DENICA SAUNDERS

CHIEF OPERATIONS OFFICER

An experienced operations and change leader, Denica has successfully led and managed large scale change efforts, organisational effectiveness initiatives, and business strategy definition and implementation projects for employers and clients in global organisations, industry and peak bodies and state and local government agencies.

With more than 15 years leadership experience at both the operational and executive level, Denica has successfully led operational teams at both a local and international level. Denica’s areas of expertise include business transformation, operational management, organisational development and cultural change, business process redesign, service delivery and customer experience.

JASON DOWLING

BUSINESS
MANAGER

Jason has an outstanding record in Customer Management, managing several sectors including Banking and Finance.

Jason has more than 18 years’ experience in the Mercantile industry and was a founding member of the MCC team. As General Manager – Client Services he is responsible for all client servicing and relationships for MCC. Jason is heavily involved in the initial establishment of services to ensure a smooth and efficient transition for new clients and then provides regular client liaison and contract review. His expertise in collection statistics and strategies ensure all ongoing measures and innovations are undertaken to maximise results.

Jason has an impeccable record in directly managing all client relationships and ensuring MCC meets the client’s expectations and outcomes.

Jason’s strengths are maintaining regular personal contact with all clients and managing monthly meetings, along with adhering to proficient internal work flows, organising strategy meetings, driving process improvements, and partnership management

CHRIS ROWLANDS

BUSINESS DEVELOPMENT MANAGER

Chris has been building strong and effective client relationships within the mercantile industry for 36 years, including 12 years as Managing Director of his own debt collection company.

As a senior member of the MCC team for over 5 years his role is to manage key accounts across Australia. Chris is well known within the industry and has a strong reputation for his integrity and passion in delivering a high quality service.

Chris conducts regular client liaison and contract review meetings to ensure that all our clients’ requirements are being met. As a member of strategy team, Chris works with clients coordinating collection statistics and strategies to ensure that all measures are being undertaken to guarantee maximum results for our client base.